Data Deletion Instructions

Last Updated: 6 November 2026

You can ask Syncfinity Sdn Bhd to delete the personal data we hold about you, including data from a WhatsApp or Facebook (Meta) connection made through a system we built. This page explains how.

1. Ask us to delete your data

Send us a message with the subject "Data deletion request", your name, your company name and the phone number or email the data is linked to:

• Email: info@syncfinity.com.my
• WhatsApp: +60104291128

We will reply within 7 days to confirm, and delete the data within 30 days, unless the law requires us to keep part of it (for example, accounting records). We will tell you if anything has to be kept and why.

2. Disconnect a WhatsApp Business number

• On the business phone, open WhatsApp Business → Settings → Account → Business Platform → Disconnect.
• Or ask the administrator of the system to disconnect it, or contact us as above.

After a number is disconnected, we delete its access token and WhatsApp data from our systems within 30 days.

3. Remove our app from Facebook

• On Facebook, go to Settings & privacy → Settings → Apps and websites (or Business Integrations), find the Syncfinity app and click Remove.

More about how we handle personal data: Privacy Policy.