Privacy Policy

Last Updated: 6 November 2026

1. Your Privacy Matters

We value your trust and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and how we keep it safe.

2. What We Collect

We may collect:

• Your name, email, phone number, and company details
• Project requirements you share with us
• Basic website usage data (IP address, browser type, pages visited) via analytics

3. How We Use Your Information

We use your information to:

• Reply to your messages and enquiries
• Prepare proposals and deliver services
• Improve our website and offerings
• Comply with legal obligations

4. Who We Share It With

We do not sell your data. We only share it with:

• Service providers helping us deliver your project
• Third-party platforms needed for your project (e.g., Bubble.io, n8n)
• Authorities, if required by law

5. WhatsApp and Facebook (Meta) Services

Some systems we build for our clients send WhatsApp messages (for example invoices and statements) through Meta's official WhatsApp Business Platform. When a client connects their WhatsApp Business account to such a system (using "Login with Facebook" / Meta's sign-up), we process the following on the client's behalf:

• The client's WhatsApp Business account ID, business phone number, display name and Meta Business account ID
• An access token from Meta that lets the system send messages for the client (we never receive the client's Facebook password)
• Messages and attachments the system sends for the client, and the names and phone numbers of the recipients the client chooses
• Delivery information from Meta (sent, delivered, read or failed) and replies sent to the business number

We use this information only to send the messages the client asks for and to show their delivery status in the client's system. Our client decides what is sent and to whom; we act on their instructions. We do not use it for advertising, and we do not sell it. Messages are carried by Meta under the WhatsApp Business Policy and Meta Privacy Policy.

6. How Long We Keep Data

We keep personal data only as long as needed for the purpose it was collected or as required by law. For WhatsApp connections, we delete the client's access token and WhatsApp data from our systems within 30 days after the client disconnects or asks us to delete it.

7. Keeping Your Data Safe

We take reasonable technical and organisational measures to prevent unauthorised access or disclosure.

8. Your Rights

In line with Malaysian law, you can:

• Ask to see the personal data we hold on you
• Request corrections to inaccurate data
• Request deletion of your data, where permitted by law (see Data Deletion Instructions)

9. Contact Us

Questions about your data or this policy? You can reach us at:

• WhatsApp: +60104291128
• Email: info@syncfinity.com.my

10. Policy Updates

If we make changes to this Privacy Policy, we'll post the updated version here with a new “Last Updated” date.